Frequently Asked Questions
Shipping and Handling
Orders are usually processed within 1-3 business days (i.e Monday – Friday). For orders within Delhi, we process and ship orders within 24 hours. Some orders, such as customized/personalized orders, or pre-order items, may take longer.
We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
If you'd like to request a specific delivery time, please email us at firstname.lastname@example.org or call us at +91-9560419595. Once an order is shipped, we will unfortunately not be able to make any changes to your order or delivery time.
We use Aramex, Bluedart, Delhivery, Ecom Express, and Speedpost for all domestic pincodes and domestic shipping is free for orders above Rs. 1000. You will be notified when your order ships from our warehouse with a Tracking Number.
You will also be notified when your parcel is out for delivery in your local area. Please click here to track your shipment using tracking number.
While we cannot provide any guarantees on behalf of third party logistics firms, we will send you an email and SMS when your parcel is out for delivery in your local area.
Returns and Exchange
No worries at all! We understand you may change your mind every now and then (with so many baubles around us, it happens to us all the time!) We are happy to offer a 5- day, no-questions-asked return policy (with store credit only) for unused and unworn items that still have the tag attached.
The only exception is for personalized pieces or SALE items, which unfortunately are final sale only. Please allow for two weeks from the time that you send the parcel, for us to process your refund. Your return shipping charges will be free if you choose to use our logistics partner – Delhivery.
Please email us at email@example.com or call us at +91-9560419595 for pick-up instructions. Please keep the parcel packed and ready and address all returns to:
Queens Jewels, 511, Dariba Kalan, Delhi – 110006.
Once you send us your parcel, please allow for two weeks for your package to arrive and for us to process your refund.
You can simply click on the "Notify Me" button and fill in your contact details. If we're able to restock that item, you'll be sure to get a call from us!
Payment and Billing
We accept Visa, MasterCard, AMEX, NetBanking and Cash on delivery. For international orders, we only accept credit card payments, which are processed in Indian National Rupees (INR).